3 Replies Latest reply on Dec 8, 2018 3:16 AM by Julian Wigman

    Setting With Customer or with 3rd party not sending email back to ticket creator

    CommunityReach Apprentice

      Hello all, I am fairly new to Service Desk and have somewhat of a dumb question. When a ticket is updated, the user who created the ticket will get an email with the update. However, when we change the status to "with customer" or "with 3rd party", the ticker creator does not get this notice with the note added via email. Where should I be looking to see why this is not functioning or whether my previous co-worker who set this up actually set this up properly?

       

      Thank you