1 Reply Latest reply on Oct 15, 2018 2:06 PM by Jonathan.Schmidt

    absence employee

    AlexIS&T Rookie
    AlexIS&T Oct 3, 2018 7:29 AM 
      Hello,

      A few colleagues are now going on holiday. Is it possible that all people who put a task, incident or service request on this practitioner group / persons receive a message stating that the practitioner is temporarily absent?

      Best regards
      Alex

       

      

      


      

      

      

        

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Re: absence employee


          

          

Jonathan.Schmidt

SupportEmployee 

          




Jonathan.Schmidt 
Oct 15, 2018 2:06 PM

(in response to AlexIS&T)



          

          

          Hi Alex,
           
          A simple version of doing such would involved a boolean field on the Employee Record.  With this set up you'd need to pull in it's value any time the Owner field is set on an object record.  You could then have a triggered rule on the object that fires when that field is set to true and configure a notification to go out to the record's Customer.
           
          You might be able to further the thought process with more complexity by adding an object calendar as well.
           
          I hope that helps!
          Jon
          
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