1 Reply Latest reply on Oct 15, 2018 12:36 PM by Jonathan.Schmidt

    Advanced configuration of the selfservice mobile interface?

    kenny_whyte Rookie

      I making a number of changes to our staging environment, and I keep running into problems as I cannot find how to control or configure a lot of the Selfservice Mobile interface.

       

      For example:

       

      • I can edit the knowledge form which is used in selfservice, but it is framed by another form which I cannot find.
      • I want to change the form which is used to display email in Incidents in Selfservice, but I cannot find where this is set (and I'd rather not change journal#email and have to change all my Analyst forms to point to that)

       

      All I can find which specifically relates to administering the mobile UI is the instanceurl/Modules/SelfService/#settings

       

      Is there somewhere I'm missing (I can't find it in documentation either) or is a lot of it hardcoded? If the latter, is that going to change as Selfservicemobile matures?

        • 1. Re: Advanced configuration of the selfservice mobile interface?
          Jonathan.Schmidt SupportEmployee

          Hi Kenny,

           

          Much of the Mobile UI is not customizable at this time.  If you don't see it available to change with the "edit pencil" available in the Admin role while in the mobile UI then it's not likely to be configurable.

           

          Product Management is working on expanding the customizability and is always looking for your input.  Feel free to log your feature requests for areas you want to customize, or better yet upvote ones already logged that will meet your needs (details below).

           

          I know that PM mentioned in the 2018.3 "What's new" video that they are planning for 2019.1 to include a mobile UI for Service Desk Analysts.  Hopefully that will have some more functionality that you need attached as well.

           

          Hope this helps!

          Jon

           

          ==================================================================================================================================================================

          The functionality that you are looking for is not currently available in the product.  Our product management teams are always looking for new ideas to help us improve our products and we know the best ideas come from customers that use our products every day.

           

          We would therefore encourage that you consider submitting a suggestion in our Feature Request portal via the Ivanti Community Ideas homepage

           

          You can submit ideas and show support for ideas that other customers have submitted by voting for them. The more votes an idea receives, the more visibility it receives with our Product Management team. The Product Management team will evaluate all ideas that reach a voted point threshold. When there is an update on the status, an Ivanti product manager will reply to the idea or update the status so that all interested parties are notified. It is therefore key that you as a customer raise new or vote on exiting ideas to be kept looped in with future progress.

           

          When you create an idea, please describe both the problem or pain you're experiencing as well as your suggested solution to that problem. It can also be useful to describe specifically how you would use the new feature if it were built, as well as how you are dealing with the problem today. The better your explanation and logic, the better your chances of attracting positive votes from other users and ensuring a response from Product Management.

          Thanks in advance for your feedback.

          Kind regards,

           

          If you have any other comments or questions please do not hesitate to contact me.

           

          Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests

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