1 Reply Latest reply on Oct 4, 2018 4:49 PM by vee

    Task Work Space

    DJohns1 Rookie

      Hi,

       

      I want to add a column to the Grid of the Task Work Space in HSM\ISM that will show the Customer Names of tasks associated with Service Requests and Incidents.  How would I construct an expression to accomplish this?

       

      Thanks,

      Dan Johnson

        • 1. Re: Task Work Space
          vee Apprentice

          Hi Dan,

           

          You can drag the displayname fields for Incident and SR onto the Task list from the relationships menu:

           

          However this will mean one column for Incident, another for SR and more for any other BOs. If you want all those names in the same column you'd have to make a field on Task to hold that information. You'd need to make initialisation rules or update the relationship to pull the information for each BO to get that value to Task.