2 Replies Latest reply on Oct 8, 2018 5:04 AM by hannah

    How to prefix reference numbers

    Rookie

      Hi,

       

      We would like to be able to prefix our reference numbers so that we can differentiate between incidents, service requests and changes.

       

      We would like incidents to be prefixed with IR, service requests with SR and changes with CR.

       

      Is this possible in the ISM system? We are using 2018.1.

       

      Thank you

       

      Hannah