First of all apologies if this question is rather basic/been asked before, I'm quite a new user of Service Desk...
I'm having some trouble creating a local data connection to import a list of Configuration Items from an excel spreadsheet to Service Desk.
I've been following this guide [LINK] but am having trouble "defining the import"...
I am receiving this error:
I Googled the error message and found this page [LINK] which seems to suggest that the "test connection" is expecting to find a 32-bit machine, my PC is 64-bit however...
Would this issue be fixed by changing some configuration file?
Another thing that might be worthy of note. I checked some other excel data connections on my Service Desk implementation left by my predecessor, these point to data sources not on my local machine nor on the application/database servers.
Could it be possible that the "C" drive referred to in the Data Source field is on a different machine entirely?
If so, how could I go about locating it?
Any help or guidance would be greatly appreciated!