2 Replies Latest reply on Oct 30, 2018 2:58 AM by cchatz

    Web Service connections doesnt anymore work after upgrading to 2018.1

    maba Apprentice

      Hello, everybody,

       

      yesterday we upgraded from version 2017.2.1 to 2018.1.1.

      After the upgrade the webservice connections don't work anymore and the DSM integration doesn't work anymore.

      The following error occurs when a script is triggered via a workflow: 

       

       

      ScriptActionHostAPI.Execute - Error executing Quick ActionScriptAction.Execute - Error : Object reference not set to an instance of an object.

       

      Console output:  Script starts: HelpLine - StartRequestNullReferenceException thrown during creation of service RequestWSClient using . http://xyzxyzxyzxyzxyzxyzxyz.svc?wsdlObject reference not set to an instance of an object.   at FrontRange.Integration.DynamicWebService.ServiceContractGeneratorEx.GetAssemblyInstance(String serviceName)   at ScriptActionAPI.Web.WebServiceProxyClient.Create(String serviceUrl, String wsdlPath, String wsdlDocument, String userName, String password, String proxyGroup)   at ScriptActionAPI.Web.WebServiceClientFactory.GetClient(WebServiceConnection connection)   at ScriptActionAPI.Web.WebServiceClientFactory.GetServiceFromUrl(String proxyGroup, String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument, ServiceInfo& si)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument)Object reference not set to an instance of an object.   at FrontRange.Integration.DynamicWebService.ServiceContractGeneratorEx.GetAssemblyInstance(String serviceName)   at ScriptActionAPI.Web.WebServiceProxyClient.Create(String serviceUrl, String wsdlPath, String wsdlDocument, String userName, String password, String proxyGroup)   at ScriptActionAPI.Web.WebServiceClientFactory.GetClient(WebServiceConnection connection)   at ScriptActionAPI.Web.WebServiceClientFactory.GetServiceFromUrl(String proxyGroup, String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument, ServiceInfo& si)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password, String wsdlPath, String wsdlDocument)   at ScriptActionAPI.Web.WebServiceWrapper.GetWebServiceFromUrl(String serviceUrl, String serviceName, String userName, String password)

       

      Does anyone have an idea or the same problem?  Any help is welcome.

       

      Many thanks in advance

      Best regards

        • 1. Re: Web Service connections doesnt anymore work after upgrading to 2018.1
          Jonathan.Schmidt SupportEmployee

          Hi maba,

           

          I've not heard of any such trouble but DSM is not a widely used solution for integration with ISM so you may be the first to attempt this.  The error implies there's some missing data in the transaction.  I think you've blanked out the servername with "xyz..."  In the original error, is that the ISM server or the DSM server?  What's the rest of the URL path?  Those details may help us track it down more quickly.

           

          Have you logged a ticket with support?  They should be able to help get it working or get it up to development as a bug if necessary.

           

          Jon

          • 2. Re: Web Service connections doesnt anymore work after upgrading to 2018.1
            cchatz Apprentice

            Hi guys,

             

            there should be some kind of known issue about that, last week I had an WebEx with support about that topic and it seems to be problem in 2017.x.x and newer ISM version caused by how dsm integration works in never versions.

            same error message on our test tenant: "Object reference not set to an instance of an object" in appserver logs, from my support case I understood that it will be forwarded to development team in order to fix this problem.

             

             

            Babis