2 Replies Latest reply on Jan 8, 2019 8:00 AM by Mroche

    Missing Tickets

    CNU-Buckingham Rookie

      Twice now, we've had a run of missing tickets.  For example, 96600 exists, 99900 exists, but searching for 97700 does not return any results - the ticket doesn't exist.  Has anyone else run into this?  If the system is legitimately just skipping ticket numbers (maybe Ivanti believes them cursed?), that's not a real issue, but if those tickets exist(ed) but are in some sort of limbo and therefore never addressed, that's a problem.

       

      Anyone have any thoughts?