Twice now, we've had a run of missing tickets. For example, 96600 exists, 99900 exists, but searching for 97700 does not return any results - the ticket doesn't exist. Has anyone else run into this? If the system is legitimately just skipping ticket numbers (maybe Ivanti believes them cursed?), that's not a real issue, but if those tickets exist(ed) but are in some sort of limbo and therefore never addressed, that's a problem.
Anyone have any thoughts?