1 Reply Latest reply on Nov 16, 2018 8:57 AM by phoffmann

    Cancel a software distribution?

    rheckber Rookie

      We are having some issues with a campus-wide push of Cisco AnyConnect where the installer un-installs the existing version but then fails to install the new version.  To the end user, it appears the software has disappeared.  We've had enough instances of this happening that we are considering canceling the push.  We've set the install to occur at login to try and minimize the impact of anyone using the software.   We have a large number of machines that are "Pending" with a status of "Delayed - Task will be performed at next login"


      My question is if we cancel the push, with these machine already having the package downloaded and queued, will they cancel the install or will it continue on those machines?



        • 1. Re: Cancel a software distribution?
          phoffmann SupportEmployee

          Easy enough thing to test ...


          But, to set expectations - "no". If the command line stuff for SDCLIENT is already set to "run at next login" then cancelling the task alone isn't going to be enough (as things are already in place on the client).


          You'd want/need a separte job / batch that clears out the "run at next login" part out of the registry to prevent it from running, giving you more time to investigate what your package is getting up to under the covers.


          As a little help / hint - the location you want to be checking is -- "HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Intel\LANDesk\LDWM\Distribution\" ... you'll see an entry for SDCLIENT (with details and command-line stuff in the value for that key) ... it *would* be a bunch of hackery (and you REALLY will want to test this in your lab first), but if you need to pull an emergency stop on deploying this, that MAY help you out.

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