2 Replies Latest reply on Dec 4, 2018 8:53 AM by Aegon

    Ivanti Antivirus (Bitdefender) EPM 2018.3

    Aegon Apprentice

      I would really love some help, we recently upgraded from 2017.3 to 2018.3 and we are using the BitDefender engine as AV, but while trying to configure the av within the agent, we got a message in red stating to download ivanti core installation files. we tried the steps but never got the option in the download for core installation files.

       

      I then navigated to the AVclientBD folder and saw a updateserverinstall folder and tried to run the exe that was in the folder. can anyone guide us through is, i thought we would be able to just configure a new agent with bitdefender and go from there.

       

      now i realize the av isnt installed on the new 2016 server we spun up for 2018.3. PLEASE HELP! below is a log from the update server folder and aslo two screenshots, one of the Core Installation message and one from Agent Settings showing there is now setting for Ivantio Antivirus 2017

       

      14540 4 2018-11-28 16:14:14Z INFO ------------- Start Update Server intsall ---------------

      14540 4 2018-11-28 16:14:14Z INFO Installing Update Server...

      14540 4 2018-11-28 16:14:14Z INFO Renaming AVFilelist...

      14540 4 2018-11-28 16:14:14Z INFO Successfully renamed 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\AVfilelist-New.txt' to 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\AVfilelist.txt'

      14540 4 2018-11-28 16:14:14Z INFO Setup pkg path: C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\epsecurity_x64.exe

      14540 4 2018-11-28 16:14:14Z INFO Updating install.xml for update server...

      14540 4 2018-11-28 16:14:14Z INFO Successfully renamed 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\installer.xml' to 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\installer-client.xml'

      14540 4 2018-11-28 16:14:14Z INFO Successfully copied 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\InstallerConfig.xml' to 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\installer.xml'

      14540 4 2018-11-28 16:14:14Z ERROR install process exception:The system cannot find the file specified  ErrCode:0

      14540 4 2018-11-28 16:14:14Z INFO Restoring client install.xml...

      14540 4 2018-11-28 16:14:14Z INFO Successfully renamed 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\installer-client.xml' to 'C:\Program Files\LANDesk\ManagementSuite\ldlogon\AVClientBD\updateserverinstall\..\installer.xml'

      14540 4 2018-11-28 16:14:14Z INFO Successfully installed update server

      14540 4 2018-11-28 16:14:14Z WARN Failed to create shortcut.

      LinkSource: ''

      LinkDestDirectory: ''

      LinkName: ''

      14540 4 2018-11-28 16:14:14Z INFO Getting BD install path...

      14540 4 2018-11-28 16:14:14Z ERROR can't find the registry key:SOFTWARE\Ivanti\Endpoint

      14540 4 2018-11-28 16:14:14Z ERROR BD installDir is Empty, unable to set settings

      14540 4 2018-11-28 16:14:14Z ERROR Failed to set settings

      14540 1 2018-11-28 16:14:18Z INFO Checking for 'EPUpdateServer' service...

      14540 1 2018-11-28 16:14:18Z INFO Didn't find 'EPUpdateServer' service

      14540 1 2018-11-28 16:14:18Z INFO Checking for 'EPUpdateService' service...

      14540 1 2018-11-28 16:14:18Z INFO Didn't find 'EPUpdateService' service

      14540 1 2018-11-28 16:14:18Z INFO Checked for 2 services and found 0 services

      14540 1 2018-11-28 16:14:18Z ERROR Installation failed.

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