Has anyone successfully imported any data on to Landesk/Ivanti Service Desk Notes? We are planning to end our old ticketing system and move our old tickets (with notes) onto Landesk/Ivanti Service Desk. Our technicians use the notes always and we tried mapping it onto Landesk/Ivanti Service Desk and they don't seem to get imported. We were thinking maybe something isn't mapped properly. We added a "Old HDA Ticket number" onto Notes and tried importing it from an Excel sheet but nothing was imported. We are also thinking about adding the GUID from our Excel file thinking that it might also help link it with the existing Landesk/Ivanti incident tickets. Would you suggest importing them from the backend via SQL? We are afraid that this might do more harm on how the Landesk/Ivanti software handles the process.