3 Replies Latest reply on Jan 2, 2019 9:21 AM by anthony.kochevar

    Uninstalling AV2017 with vulscan fails with successful message.

    jaericho Apprentice

      I'm trying to uninstall AV2017 with vulscan.exe /removeavnew /showui, it's failing and I have a few questions.

       

      vulscan says it is successful but it's not. It quickly jumps from "Removing Ivanti Antivirus service" to "Done". The services also still exist after uninstall, so i know nothing is actually removed.

       

      Here is the tail of the log and it has a couple suspicious lines in it:

      Fri, 21 Dec 2018 10:22:16 Removing Ivanti Antivirus service

      Fri, 21 Dec 2018 10:22:16 0: try uninstalling

      Fri, 21 Dec 2018 10:22:16 KAV_REG_KEY: Software\KasperskyLab\protected\KES10\environment

      Fri, 21 Dec 2018 10:22:16 KAV_REG_KEY: Software\KasperskyLab\protected\KES10SP1\environment

      Fri, 21 Dec 2018 10:22:16 timeout for ivanti antivirus uninstall: 600 seconds

      Fri, 21 Dec 2018 10:22:16 Running uninstall: C:\Program Files\LANDesk\LDClient\antivirus\LDAV.exe /remove

      Fri, 21 Dec 2018 10:22:20 Exit Code: 229835205 (0xdb301c5)

      Fri, 21 Dec 2018 10:22:20 uninstall command returned: 0x0

      Fri, 21 Dec 2018 10:22:20 ivanti antivirus uninstalled successfully

      Fri, 21 Dec 2018 10:22:20 Last status: Done

      Fri, 21 Dec 2018 10:22:20 Deleting C:\Program Files\LANDesk\LDClient\antivirus...

      Fri, 21 Dec 2018 10:22:20 Called CreateProcess: "regsvr32.exe"

      Fri, 21 Dec 2018 10:22:20 Exit Code for process regsvr32.exe: 0, (0x0)

      Fri, 21 Dec 2018 10:22:20 Successfully removed LANDESK Antivirus

      Fri, 21 Dec 2018 10:22:20 In SendRequest: Action = SOAPAction: "http://tempuri.org/SetPatchInstallStatus2"

      Fri, 21 Dec 2018 10:22:20 SendRequest: SOAPAction: "http://tempuri.org/SetPatchInstallStatus2"

      Fri, 21 Dec 2018 10:22:21 Success

      Fri, 21 Dec 2018 10:22:21 Last status: Done

      Fri, 21 Dec 2018 10:22:21 ReleaseMutex 'Global\vulscan_scan' succeeded. Code: 0

      Fri, 21 Dec 2018 10:22:21 Done

      Fri, 21 Dec 2018 10:22:23 ClosePipes

      Fri, 21 Dec 2018 10:22:23 Exiting with return code 0xdb301c5 (453).

       

      Why does it bother to pull in Kaspersky info if I'm calling /removeavnew?

      Why does LDAV.exe /remove exit with an error code (229835205) then say that it returned successfully?

      What does error code 229835205 mean?

      How can I uninstall BD? (Preferably without resorting to some utility that I have to run manually. What if we have to go to something again and I can't uninstall BD properly?)

       

      We're running 2018.3 and BD is v6.6.3.61.