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I see there's a connector for ServiceNow via Ivanti Automation.
I'd bet you could use Automation as an intermediary between ISM and ServiceNow. If you need a direct integration for some reason you could certainly pitch the idea on the Ideas portal, but I think this connector might be the solution you had heard about.
I hope this helps
Ivanti Community Ideas Homepage: https://community.ivanti.com/community/enhancementrequests
Thanks Jon I hadn't seen that, I'll look into it!