1 Reply Latest reply on Jan 11, 2019 10:04 AM by Julian Wigman

    How to cancel all child requests when the parent is cancelled in Service Desk?

    Jody.Burns Rookie

      I'm looing for an article on how to cancel all the child request when the parent request is cancelled

      I found this article: How do I setup an action to propagate to child when performed on the parent?

        • 1. Re: How to cancel all child requests when the parent is cancelled in Service Desk?
          Julian Wigman ITSMMVPGroup

          Hi Jody

           

          Yes that method should work if you setup so that your "Cancel" process actions have the propagate action property set, and the Cancel Action is available on the statuses of all child requests are sat at when invoked from the parent. Basically follow the article but substitute "Cancel" instead of "Close" Action.

           

          You don't really ask a specific question in your post though so are you just looking for confirmation that you are on the "right track" with this approach?

           

          Julian

          MarXtar Ltd