3 Replies Latest reply on Jan 21, 2019 11:47 AM by John Neighbors

    email

    ccrider52 Rookie

      How do I make the incoming emails go directly to the inbox instead of the account name?

        • 1. Re: email
          John Neighbors SSMMVPGroup

          The "account name" is actually simply the email on the mail server itself.

           

          Therefore, you simply have to configure auto-email retrieval.

           

          This is done in two locations:

           

          1) determines if the "account" in question is to be included with auto email retrieval (if IT is turned on).

           

          Found under Tools | Options | E-Mail Tab | Accounts button.  The auto-retrieve check box.  (Note: it is generally recommended that you also check auto-delete if you are auto-retrieving.  There are clearly exceptions.)

           

           

          2) determines if auto email retrieval is turned on for your GM user ID.

           

          Found under Tools | Options | E-Mail Tab |  More Options button | Retrieval tab.  Check the "Retrieve email every x minutes" option.

           

           

          Hope this feedback helps.

          • 2. Re: email
            ccrider52 Rookie

            Thanks for your help John. Much appreciated.

             

            Chris

            • 3. Re: email
              John Neighbors SSMMVPGroup

              Glad to help, Chris.

               

              NOTE:  If this question has been answered, be sure and MARK the reply that is the correct answer.  There are those within the community that monitor and track "unanswered" questions.  By flagging it as answered, they will know your needs have been met.