3 Replies Latest reply on Jan 17, 2019 9:05 AM by lgtandi

    Search On Incident BO for CI Information

    WALA Apprentice

      Is their any way to search CI details in incident BO ,

       

      For example: if I want to search tickets logged for "Micrsoft" laptops

      Search "Smartboard" tickets related to "Phase" 3

      Search "HP" laptop Issues having model "430 G4"

      etc. etc.

        • 1. Re: Search On Incident BO for CI Information
          lgtandi Specialist

          Yes, you could define a search like this (note that you have to select the "right" relationship you are using to link incidents with CIs):

           

          • 2. Re: Search On Incident BO for CI Information
            WALA Apprentice

            Thank you ,

             

            But i have 6-7  search criteria on CI , applying the above way , the option to search one by one ,

            See below my trial for just two items

            When enter the value and click OK ,

            the second screen showed

             

            Maybe this item i want to search for it i need to search for the next one just , when click on cancel on the first one , it exit from the search

            Any recommendation please

            • 3. Re: Search On Incident BO for CI Information
              lgtandi Specialist

              Maybe the first question has to be: Why do you want to search this way, or with other words, what do you want to achieve?

               

              For example, if you want to relate an incident with a specific CI, then you could define a Link field in the incident object, place it on a form and use the "magnifying glass" symbol of the link field control to search for the CI. In the window that pops up, you are more flexible because you can either filter on any of the columns contains in the displayed list or click on "add search criteria" and select any field of the "target" object to search for (however, the last method seems to perform only an exact match, not a "contains" or "like" match).