Every time I think about the way servicedesk handles time stamps my head hurts. However there are a couple of issues that seem to be unresolved.
1. User created objects are an hour out from built in objects (in the summer). Getting round this involves some nightmarish crystal trickery
2. User created objects have different time stamps depending on wether they are manually actioned or automatically actioned by the process. Again they are an hour out. I don't know of any way round this.
3. Some times the "raise date" is used and other times the "create date" is used.
All of this means there are errors in reports and discrepancies between the various window displays. (See attached screen shot for example).
I've had a couple of support calls raised for this in the past but it's still there.
Anybody else have these kind of issues?
hour_out.jpg 63.4 K