1 Reply Latest reply on Jan 14, 2019 9:53 AM by MotazAlqaissi

    Survey Link Notification

    WALA Apprentice

      While am trying to sent up a notification URL to fill survey

      AM facing hard time as below :

      https://* Server name *?&survey_name=$(GetSurveyName("End user satisfaction survey"))&customer_id=$

      (GetApplicationId())&ot=Incident&oid=$(RecId)&page_index=0

      the page become blank when click on this URL any help

        • 1. Re: Survey Link Notification
          MotazAlqaissi ITSMMVPGroup

          Hi WALA,

           

          I believe you will need to update the Survey Server URL in your ConfigDB. Follow the below steps to get this done:

           

          1- Login to your ConfigDB

          2- Look for "Survey Information"

          3- Update the URL to have the correct server name as below:

           

           

          If your site is using SSL, make sure to use https and port 443.

           

          Also make sure you have a survey host in your environment by checking the Configuration Wizard (Usually this is setup on the application servers):

           

           

          Motaz Alqaissi

          Tjdeed Technology