0 Replies Latest reply on Jan 14, 2019 8:20 AM by MNABET

    Escalation clock pause

    MNABET Apprentice



      We have some questions wih escalation clock.


      When a user say us "I go to holiday for 1 month", how can we pause the "autoclose" waiting customer clock ?


      And the reverse, when an analyst schedule an update of a server for a specific date, how can we pause the clock for the incident ?