4 Replies Latest reply on Aug 10, 2009 3:08 PM by dmshimself

    rebuild

    Rookie

      I have run a number of manual Active Knowledge rebuilds and each one takes approx 2hrs 15 mins and produces

      a builder report of 9.7Mb + . Is this right ?

       

      Also when I set the build settings to run a rebuild at a specific time each day the job does not appear in queue

      entries plus there are no builder reports but when I check build settings the next day the date of the next build

      has moved on by a day ??  Does anyone know how to set up rebuilds to run every day ?

       

      The version we are using is Touchpaper console 7.2.5.1633 and TPS version 7.2.5.1335

       

      thanks

      Kevin

        • 1. Re: rebuild
          dmshimself ITSMMVPGroup

          It can take a while depending on which objects you have selected to make knowleable, but once it has caught up, it should be quite a bit quicker.  I'd be checking the event log and turning knowledge diagnostics on to see if the job is ever actually completing correctly and completely.  I am sure there will be some articles here on diagnosing AK issues.

           

          The service which fires off the regular rebuild needs to be running to make the job you have created in the Knowledge Admin actually gets pushed into the queue to run.  It is the Touchpaper Knowledge Base Service and is the first of the two knowledge services installed.  If it isn't running or isn't installed, you will get the effect you have described.

          • 2. Re: rebuild
            Rookie

            David

             

            Rebuild runtime

            I have done a number of rebuilds, each time making different object knowledgable

            For example I made Incident and task incident within Incident Management knowledgeable

            And then ran a rebuild and then I made call and task call within call management knowledgable

            And then ran a rebuild and it took 2 1/4 hrs to run the rebuild. Also after setting all the

            Knowledgable objects required to knowledgable (see attached document) every time I run a rebuild

            It still takes 2 1/4 hrs producing a 9.7Mb build report.

             

            I can switch on diagnostics but what indicates a rebuild is successful ?

             

            Scheduling rebuild

            Also When I schedule a rebuild via building settings for every weekday  the Touchpaper Knowledge Base Service

            Is installed and running. ITBM takes the update and rolls the date forward for the next rebuild but there is no record of a rebuild in the queue entries and no builder report in x:\windows\temp for the scheduled time

            (see attached file for setting job)

             

            Thanks

            Kevin

             

            Kevin Saunders

            Application Support Team Leader

            Development, Technical and Support Services

            ICT Services

            Tameside MBC

            Council Offices

            Wellington Road

            Ashton under Lyne

            OL6 6DL

             

            0161 342 2315 (Direct)

            07762120196   (Mobile)

            0161 342 2212 (Fax)

             

            "Committed to Service Excellence"

            Email Disclaimer is

            <http://www.tameside.gov.uk/emdis.htm

            • 3. Re: rebuild
              Rookie

              David

               

              Regards the rebuilds they are now taking approx 50 minutes but the rebuild reports although

              Are smaller they are still on average 4.8Mb in size so I can't view them through the console.

               

              Do you know how I can view the reports via the console ?

               

              Thanks

              Kevin

               

              Kevin Saunders

              Application Support Team Leader

              Development, Technical and Support Services

              ICT Services

              Tameside MBC

              Council Offices

              Wellington Road

              Ashton under Lyne

              OL6 6DL

               

              0161 342 2315 (Direct)

              07762120196   (Mobile)

              0161 342 2212 (Fax)

               

              "Committed to Service Excellence"

              Email Disclaimer is

              <http://www.tameside.gov.uk/emdis.htm

              • 4. Re: rebuild
                dmshimself ITSMMVPGroup

                Hi Kevin - I'd take a look through the very excellent guide Karen Peacock wrote in http://community.landesk.com/support/docs/DOC-4375

                 

                This explains how to turn tracing on in the AK config file and looking through the resulting application event log for potential causes of general issues.  Your numbers are not too extreeme, but when you change an object to become knowlable (or not), you do tend to see a high load on the next rebuild.  So from personal experience the steps I'd tend to take are (as an outline)

                 

                1. Stop all the Knowledge Services

                2. Delete any outstanding knowledge jobs from the queue in the database

                3. Delete the verity setting from the database that says which is the verity server

                4. Delete all the verity collections and make sure the PIEs have gone too from the verity dashboard

                5. Make sure the cols folder is clean and has no TPS collections.

                6. Start up the Knowledge Builder service and let that finish completely

                7. Set up trace and kick off a manual rebuild, check the results. Turn tracing off again and restart service

                 

                That should get you to a clean state with an event log that is either clean or with problems you can try to track down.

                 

                But probably the best advice is the first one, read and apply Karens document.  That's the way I have sorted out any knowledge issues on site.  If it fails to work, then you need to call your support contact I think.