0 Replies Latest reply on Jan 24, 2019 7:17 AM by DavidNettleship

    Automatically launching query results on Service Desk Self-Service

    DavidNettleship Rookie

      So I am trying to get a query which should only return one result to automatically launch that result.


      This is pretty straightforward to set up in Console, as it's a matter of checking the box below on the Query general settings menu.

      This behaviour doesn't appear to be replicated in web/self-service however which is where I want it to be...

      SS Launch.png

      Just wondering if anybody knows how to do this or if this is even possible on Self-Service?