2 Replies Latest reply on Aug 13, 2009 9:18 AM by Ian.Godley1

    Inbound Email CC: email creating additional contacts

    Apprentice

      Hi

       

      We are utilising the CC functionality for outbound email, enabling us to add contacts to an incident. We are about to start using inbound email management, is there anyway that instead of the system reading the from address and just raising the incident against them, that it recognises the CC addresses within the email and add them automatically as CC additional contacts in the Incident?

       

      Kind Regards

       

      Ian

      ProcServe