Running queries when people are dealing with processes in different modules.
e.g. 'incident management \ incident'
but also 'request management \ task'
Its easy enough to see the total open jobs of both types for a department \ person by querying Process 'Management \ process' ,
to both types of jobs assigned to one department i just do:
'processes that are open and current assigned group = 3rdline' etc
but gets trickier when it comes to resolutions,
Usually if i wanted incidents resolved today i'd look at incident management\resolution\creation date = today
But how to get incidents *and* requests closed today when they have separate resolution objects?
would processes that are closed and last update was today work? probly not as incidents are resolved and then auto close a couple days later ..