1 Reply Latest reply on Aug 14, 2009 5:09 PM by zman

    Fatal Error During Installation: 2 MSI packages

    Apprentice

      I have a full hard drive encryption program that installs using a run once policy with 2 different MSI packages, (one is the main package and the other is a final) .  I had to change one of the MSI packages yesterday (main) and then send it out to about 20 or so people to test.   I changed the MSI, reset the package hash, and kicked off the scheduled task again.  Everyone failed with a Fatal Error during installation message.  When I examined the SDClient log, it showed me the following below.  Not sure what the MSI error means, however, once I looked at this for a while, I noticed that the scheduled task dropped the first MSI (main) and was only installing the final MSI.  Hence why it would have failed.  Is this a feature in 8.8?

       

      Thu, 13 Aug 2009 07:53:40

      Downloading file \\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi (PevyGaTmPJbF/mDADikDYA==, 3)
      Thu, 13 Aug 2009 07:53:40 Downloading file 1 of 1 from '\\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi'
      Thu, 13 Aug 2009 07:53:40 Checking preferred server path \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi instead of \\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi
      Thu, 13 Aug 2009 07:53:40 Path \\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi was redirected to \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi
      Thu, 13 Aug 2009 07:53:40 Download of '\\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi' was redirected to '\\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi'
      Thu, 13 Aug 2009 07:53:40 The file \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi (3 levels) was not in the TMC cache.
      Thu, 13 Aug 2009 07:53:40 The file \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi (3 levels) was not in the TMC cache.
      Thu, 13 Aug 2009 07:53:40 Downloading file to C:\Program Files\LANDesk\LDClient\sdmcache\landesk$\SafeGuard\Default Midland Encryption.msi, attempt 0
      Thu, 13 Aug 2009 07:53:41 DownloadFile returned 0
      Thu, 13 Aug 2009 07:53:41 Core name 'LANDESK2:10.107.0.229' obtained from active task list
      Thu, 13 Aug 2009 07:53:41 Sending task status, cmd line -coreandip=LANDESK2:10.107.0.229 -taskid=253 -retcode=229392397 "-ldap=CN=them1104,OU=Standard,OU=User-Accounts,DC=mid7000nt,DC=mlan"
      Thu, 13 Aug 2009 07:53:41 MSI Client Thread
      Thu, 13 Aug 2009 07:53:41 PackagePath:  [\\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi]
      Thu, 13 Aug 2009 07:53:41 Checking preferred server path \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi instead of \\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi
      Thu, 13 Aug 2009 07:53:41 Path \\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi was redirected to \\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi
      Thu, 13 Aug 2009 07:53:41 Download of '\\landesk2\landesk$\SafeGuard\Default Midland Encryption.msi' was redirected to '\\Landesk2\landesk$\SafeGuard\Default Midland Encryption.msi'
      Thu, 13 Aug 2009 07:54:28 Installing MSI package

      Starting the installation of the MSI package

      Installing MSI package from 'C:\Program Files\LANDesk\LDClient\sdmcache\landesk$\SafeGuard\Default Midland Encryption.msi' using options ' ALLUSERS=1 REBOOT=ReallySuppress'

      Starting Action : Action 7:54:25: INSTALL.

      Starting Action : Action 7:54:25: WiseStartup.

      Starting Action : Action 7:54:25: Startup. Extracting temporary binaries...

      Starting Action : Action 7:54:26: FindRelatedProducts. Searching for related applications

      Starting Action : Action 7:54:26: AppSearch. Searching for installed applications...

      Starting Action : Action 7:54:26: WiseUpgradeCheck.

      Starting Action : Action 7:54:26: WiseUpgradeCheckEx.

      Starting Action : Action 7:54:26: LaunchConditions. Evaluating launch conditions...

      Failed to install the MSI package.

      Installing MSI package (-38 seconds)


      Thu, 13 Aug 2009 07:54:28 MSI result 80070643
      Thu, 13 Aug 2009 07:54:35 Core name 'LANDESK2:10.107.0.229' obtained from active task list
      Thu, 13 Aug 2009 07:54:35 Sending task status, cmd line -coreandip=LANDESK2:10.107.0.229 -taskid=253 -retcode=-2147023293 -complete "-ldap=CN=them1104,OU=Standard,OU=User-Accounts,DC=mid7000nt,DC=mlan" "-log=sdclient_task253"