2 Replies Latest reply on Feb 13, 2019 2:53 AM by Dan_Mills

    New Self-Service UI not working the same as Self Service

    Dan_Mills Specialist

      Hi all


      I'm creating a new Service Request which pulls through the Requestor from the UserID, then gets the ManagerLink field (which is a RecID) and then the manager from this (via another Picklist of Employee displaying RecID):



      This was the best way I could think about doing it.


      It's working by pulling in the Manager of the original Requestor.


      / "Preview" in the Request offering:


      However if I change the Requestor in the new UI, it does not update the manager:


      / "Preview" in the Request offering:


      So when I'm trying to get approval from the manager it is defaulting to No Approver.


      I'm not sure why this is.


      Can anyone advise.