We use the GM email client, not Outlook. If a record is public then anyone can read the email history sent by any team member. We see there is a "make private" option that you have to click on for each email to make it private to that user.
1) Is there any way to default to private emails for a particular user in an open record so that you don't have to manually do this each time and risk forgetting?
2) Any viable way to set up two records, one public and one private, with the same email address?