We are looking to move from Self Service to Self Service Mobile.
Some of our Services rely upon direct links to offerings and I've noticed a couple of queries around this.
Also, I've noticed differences in the way that Service Request fields are displayed in SS Mobile (additional ':' on some field labels, alignment to right rather than left, Help ? displayed where there is no help text), as well as images used for the Catalogue entry being rather large.
Has anyone moved from Self Service to Self Service Mobile?
Do you have any recommendations on redevelopment work that must be carried out beforehand, and / or any gotchas please?
Are there any limitations on what customers are able to do or see in My Items?
Thanks in advance