2 Replies Latest reply on Sep 4, 2009 3:54 AM by Lara Hellman

    how to select on team within change search

    Rookie

      When using the "Change Search" query and specifying start & end dates for the creation date field the returned results don't always show the team, especially if the status is Closed or Completed.

      I want to use the Team field as selection criteria to include cases with all states, how would I do this ? 

        • 1. Re: how to select on team within change search
          Stu McNeill Employee

          Hi Andy,

           

          It sounds like you're using the "CurrentAssignment.Group" relationship to get the team name.  The CurrentAssignment gets removed once the assignments been completed (ie. when your Change has closed).  Instead you can use the "LatestAssignment" relationship which is identical to CurrentAssignment except it doesn't get removed.

          • 2. Re: how to select on team within change search
            Lara Hellman SupportEmployee

            Hi Andy,

             

            If you change the query to display 'Latest Assignment.Group.Title' instead of 'Current Assignment.Group.Title' then you should always see the Group name in the results assuming that the last assignment had a Group specified.  The current assignment of an object is 'Completed' when the object moves to a status in the process that is an 'End' type, resulting in the object no longer being assigned to anyone.

             

            Thanks,

             

            Lara