Open the LANDesk Agent app on the client and click configuration.
Copy what is in the LDMS server address text box, open a terminal and try to ping that address. I suspect it will fail. Your clients are probably doing inventory scans but they are unable to send them to the core.
That is correct we are not able to ping. I don't know that much about Mac's - is this a firewall issue?
It is probably a DNS issue. Can you ping the core by IP Address? FQDN?
Actually - I just walked over to the machine and opened up the terminal and it was actually able to ping the landesk server. When I did a ping of the landesk server it brought back the fully qualified name and the IP address. So now I am not sure what is going on - I can ping the machine by IP and workstation name from the landesk server. The machine is still showing up as unmanaged.
Now that you can ping the core from the Mac client did you try forcing an inventory scan? Once you start the scan you can open the log and see if there are any errors.
I started a forced scan - I am not seeing any errors. It finishes the scan and says it is sending the scan to the core server - the log even states that the landesk server is pingable. When I look at the landesk console the workstation is not showing up.
In the log this is the line after it is sending the file to server.
/usr/landesk/common/proxyhost: 127.0.0.1 on port:50821
Is the scan going to your error scan folder?
In the Landesk Agent.app on the inventory tab put a check box in the "Save scan in directory:" checkbox.
Then click the select button and choose somewhere to save the file.
Go to the Overview tab and click the "Scan Now" button
Once the scan is finished uncheck the "Save scan in directory:" checkbox.
Rename the output scan to MachineName.scn
Copy the scan to the core
Put the scan in ..\Landesk\ManagementSuite\ldscan
Check the error scan folder for the scan file once it is processed.
How are you looking for the machine? Keep in mind it is a *nix based OS and so it can have a different Computer Name and Network Name (where windows are both the same). If you are looking for the computer name under Device ID you probably won't find it that way. Try adding the "Computer Name" column to your column set configuration and look for the computer name that way. Device ID shows the Network name which on *nix OSes is dynamic by default.
I have the mac clients showing up in the console now - I had to set rights on the ldscan and incomingdata folders for the macintosh.