3 Replies Latest reply on Mar 1, 2013 3:08 AM by elizabethcombrink

    Adding Raise User & Current Assignment to Notes

    Mark.Webb Apprentice

      Hi,

       

      I've been asked to add a read only attribute to the notes window to show the raise user of the incident and the currently assigned analyst. I've been trying to do this for a couple of days now and I'm not getting anywhere.

       

      The idea is to show these attributes under the label & boolean tick boxes for Notify Originator and Notify Assignee, so the service desk analysts can see who the notification is being sent to.

       

      I've found the document "How to get the current analyst on the incident window" which works great, on the incident window... can I get this on the note window... short answer is no.

       

      Can anyone assist with this one?

       

      Thanks

       

      Mark