3 Replies Latest reply on Nov 23, 2009 2:24 AM by phoffmann

    Scanning Virtual Drives

    shanksinio Apprentice

      HI,

       

      We have an issue here where users have virtual drives i.e. they have another drive letter that is linked to a folder on the root of C:

       

      This is causing Inventory scanner to hammer the PC when it runs. Any ideas on a work around or has anyone seen this behaviour before?

       

      We are running 8.8 sp3.

       

      Thanks

        • 1. Re: Scanning Virtual Drives
          phoffmann SupportEmployee

          Well - LANDesk regards C:\ as a local drive. At a guess, that's where your problem is coming from.

           

          You can modify the LDAPPL3.TEMPLATE and just add the C:\ drive as an exception to NOT scan, and then press the  "make available to clients" button in SLM to update the LDAPPL3-files for clients.

           

          See this article for detailed instructions:

          - http://community.landesk.com/support/docs/DOC-4464

           

          (Be sure to mark the article as useful, if indeed it has been).

           

          Would this help you along?

           

          - Paul Hoffmann

          LANDesk EMEA Technical Lead

          1 of 1 people found this helpful
          • 2. Re: Scanning Virtual Drives
            shanksinio Apprentice

            Thanks Paul,

             

             

            To be more specific, C is a local drive on the machine therefore I don't want the C drive to be an exception in the scan... I was wondering if anyone had encountered the resource drain on the CPU and if anyone had fixed it?

             

            Our users create these virtual drives by linking their C drive to another drive letter (L for example) by running:

             

            "subst L: C:" in a cmd line.

             

            This gives you a Local Drive (C:) and a Local Drive (L:) which actually point to the same data. Does that make sense?

             

            Perhaps if we regulate the drive letter to a specific letter we can exclude that by the means you just suggested???

             

            Rgds

             

            D

            • 3. Re: Scanning Virtual Drives
              phoffmann SupportEmployee

              Yeah, standardisation ceratinly should help you along the way here .

               

              - Paul Hoffmann

              LANDesk EMEA Technical Lead