1 Reply Latest reply on Nov 26, 2009 9:22 PM by dmshimself

    Inbound email with blank subject line in 7.3 (Incident)

    Julian Wigman ITSMMVPGroup



      Generally this can be worked around by using a template with the subject line pre-populated with some default text.


      That works fine for normal emails, perhaps even with attachments.


      Trouble is that it doesn't work with embedded attachments. Presumably becuse for embedded attchments it takes the subject line as the attachment title.


      In the event log I get:


      Event Type: Error
      Event Source: Inbound Mail Engine
      Event Category: None
      Event ID: 0
      Date:  20/11/2009
      Time:  18:31:34
      User:  N/A
      Computer: UKHDAPPS01
      Null value set for attribute Title of class type IncidentManagement.Attachment.


      Anyone know if this can be worked around?


      I suggest thisis a bug and code needs to cope with blank subject lines and insert some default text (even a space).