2 Replies Latest reply on Dec 2, 2009 6:41 AM by alfylesly

    How can I get all the Users list in ITBM ?

    Rookie

      How dow I get all the Users List in ITBM?

       

      Number of Administrators?

      Number of Analysts?

      Number of Endusers?

        • 1. Re: How can I get all the Users list in ITBM ?
          Lara Hellman SupportEmployee

          Hi Alfy,

           

          You can get at all of this sort of information by either looking in the Administration component or by making queries in the Query and Report Designer component.

           

          In Administrator:

          You can look at the Administrators role and see who is a member of that role

          You can find out how many users of a particular type you have by clicking the type folder then using the 'Search' action.  Before you type anything in to filter by it will tell you how many records there are.

           

          Query and Report Designer can be used to report on almost any object in the ServiceDesk database.  The LDSD Desiginer manual and the 'Core' training course both give very good overviews of how to use this component and I'd recommend you read the manual or attend the course to get a clear idea of the reporting power it can give you.  Specifically you would want to write queries on the User object from the System module with criteria that filter b the User Type relationship.

           

          Thanks,

           

          Lara

          • 2. Re: How can I get all the Users list in ITBM ?
            Rookie

            Thanks Much LARA.......

             

            Will work out on that.....

             

            Thank you