1 Reply Latest reply on Dec 9, 2009 6:54 AM by Mach6

    New user can not see computers

    Rookie

      Hi,

       

      We have set up an additional user in LANDesk Management Gateway to view computers needing help (A Helpdesk account, so we can keep the Admin password private)

       

      However when we log on with the account no computers are available to connect to. I tried setting it as an admin, but still nothing.

       

      Can someone help please.

       

      James

        • 1. Re: New user can not see computers
          Employee

          When creating the user there is an option for the Organization ID.  That was put in for some RBA type use, but either was never fully implemented or is now deprecated, depending on how you look at it.

           

          If that field is anything other than * then your user won't be able to see any devices.  Can you check that field and if you put your organization in their change it to * and see what results you get?

           

          Thanks!