Can you give me more specifics on the operating system and specifications for these computers?
I did see this issue on 64-bit computers about a year ago, but it was reported to Kaspersky and resolved in 22.214.171.124.
The specific issue I was seeing is compressed (.ZIP or .RAR usually) files taking up the same amount of memory as the uncompressed size. So, in my example, a 4 gig file would take up 4 gig of system memory, and it would start paging and bring the system down.
However, I am surprised to hear this, as from what we have seen it was resolved.
You are 100% sure that you are on 126.96.36.199?
Try scanning an extremely large file, and then also a very large compressed .ZIP or .RAR file and watch the memory usage. Let me know the results.
The machine is XP SP2.
This is the data from the inventory:
Agent Running True
Auto Protect On
Definition Install Date 21/10/2009 08:33:20
Definition Publish Date 16/12/2009 03:52:49
Definition Version 20091216
Engine Version 188.8.131.52
Last Virus Scan 08/12/2009 16:01:19
Product Name LANDesk Antivirus
Product Version 184.108.40.206
The file was a .log text file.
I'll try to recreate the problem tomorrow and report back.