1 Reply Latest reply on Jan 5, 2010 3:11 AM by gramsay

    Knowledgebase files not showing articles

    Rookie

      I can add folders to the KnowledgeBase management Articles tab.   I then add an article.  I want to add the article under the folder.  But nothing shows up.

       

      When I run a query to see all the articles, the article I added shows up in the query.

       

      what are the folders for and how do I use them?