Does anyone have a solution for this problem? It still is not working for me and I keep getting the error when trying to download definitions.
Silly idea - have you tried changing the 'source' from East Coast to West Coast.
I had a similar problem in the early days of our 8.8 (just testing 9.0 at the moment with horrible results) and by changing the download source the problem went away.
You could try deleting the following directories on the core server and then try again:
These are temporary cache directories for the update process.
Let me know the results of this.
Also, are you using a proxy, if so what are your settings?
Can you also post C:\Program Files\LANDesk\ManagementSuite\log\Getbases.exe.log?
There doesn't seem to be a directory: C:\Program Files\LANDesk\ManagementSuite\ldlogon\Antivirus8\win\dskm
I deleted the other two directories (temp_bases8 and loadbalancing), attempted to download again and received the same error message. I have attached the log file.
I have tried switching from East Coast to West Coast (no luck). I do not have a proxy. I do have patches downloaded to the LDLOGON\Patch directory so it goes to show I can download content; however the AV definitions are not downloading.
Let me know if you see something in the log file.
GetBases.exe.log 1.9 MB
I would suggest contacting LANDesk Support and opening a support ticket at this point. I don't see anything immediately in your logs or situation that pinpoints the error.
I had a different error related to getbases.exe on my core yesterday and none of the usual troubleshooting steps worked. However it seemed to resolve itself overnight, my 9PM automated sync task worked and manual update I ran today worked also.
This was due to a temporary issue with the antivirus pattern file server. This issue has been resolved.
We need to verify that your core is configured to use the correct source site for download.
In the database, you can openup the PatchSettings table and then look for the line "patchsources.xml".
If you look at the data to the left of that you can right click and copy that section to a notepad document and then look for the following text:
If the part in the middle says "/kvirus-8.0/mirror", it is correct. If the part in the middle says "/kvirus/mirror", that is the old path that LDMS 8.x used it is incorrect and you should consult the following article for a solution:
Let me know how it goes.
Did you ever get this resolved?
I still get the same error.