3 Replies Latest reply on Jan 20, 2010 2:30 PM by Anthony813

    Sorting Report Results

    Rookie

      Hello,

       

      Can a Report be setup to sort the results based on a date?

       

      I have a report that displays resolved incidents, but it seems to generate the output in a random order...

       

      I would like to sort by resolved date.

       

      How is it configured?

       

      Thanks,

       

      - Clint

        • 1. Re: Sorting Report Results
          Apprentice

          Do you using Crystal Report Prof 10?

           

          In order to sort by resolution date you can sort the record by sort the attribute creation date from im_incident_resolution

          • 2. Re: Sorting Report Results
            Rookie

            Thanks Ewid,

             

            We aren't using Crystal for the reports.  We might start, but right now I'm using the built in report designer.

             

            Do you know how to do it inside that?

             

            - Clint

            • 3. Re: Sorting Report Results
              Apprentice

              Clint

               

              You can generate a report to sort by incident resolution dates. 

               

              You need to create a new report based on:

              Module:  Incident Management

              Business Object: Resolution

               

              This will create a report based on Incident Management \ Resolution table.

               

              In the list you will see "Creation Date" and "Last Update,"  either of these dates will work when sorting, but is all depends on which one you want to sort by most likely "Creation Date."

               

              You can get all your related Incident details from the "one to one" relationship of  "Incident" which is contained on the Resolution Business Object.

               

              You can build the report out with the data that is relevant for your report.