1 Reply Latest reply on Jan 20, 2010 7:36 AM by Lara Hellman

    Touchpaper Background Service: Response is not well-formed XML

    Rookie

      Hi Everyone,

       

      I have an issue in customer's test server. Eventhough this is in the test server, it needed to be solved for the trining purpose and also I need to know to prevent this issue in the live system.

      The issue is happen when I start the Touchpaper background service, it's recorded in the event viewer and all the error event says "Response is not well-formed XML" (see image or attachment). This affect the operation of background service such as escalation point, schedule action monitor, notification etc.

      error.jpg

       

      Any Idea?

       

       

      Thanks & Regards,

      Agip

       

       

      Additional Info:

      Touchpaper version 7.2.6

      Windows server 2003 R2 64bit Enterprise Edition SP2