2 Replies Latest reply on Feb 1, 2010 8:12 AM by dennyjs

    How to change SLA/Priority drilldown box is selected automatically when I select Impact and Urgency

    dennyjs Apprentice

      Hi,

       

      How to change SLA/Priority drilldown box is selected automatically when I select Impact and Urgency.

      I mean that when I choose Impact and Urgency level, so it will automatically select SLA/Priority (based on impact and urgency matrix)

      I already read other discussion related this, but I am still confused about it. Can someone explain to me the steps?

       

      Appreciated for any comment/suggestion.

       

      Thanks.

      Denny