3 Replies Latest reply on Feb 3, 2010 12:45 PM by dmshimself

    Recurring Change Tickets?

    Rookie

      Is it possible to create a ticket that has recurrence?  For example, we have a monthly patch process; I'd like to open a change ticket on the 15th of every month that goes through a repetitive - identify patches, get approval to proceed, assign the patching to a tech for completion, etc.  Is there any way to do this, either through a ticketing process or something else?