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It is possible to use Autoemail to send a notification to the customer when an call is created, updated etc... and provide a url to the Helpdesk Internet Edition login page but the customer would have to login manually. The email Autoemail sends out can be modified so that it would show them their HIE login ID, however, the customer would need to either know their password or you could let customers with null passwords login (In Web Manager, select the 'Customer privileges' folder and un tick the 'Do not allow customers with null passwords to login' check box. There are potentially security concerns when allowing customers to login without passwords.
It is not possible to have customers complete surveys within Helpdesk Internet Edition but we do sell a product called SurveyCenter which integrates with Helpdesk. Please contact your account manager if you are interested in additional information regarding SurveyCenter.