Assignment fields are confusing me. The data seems inconsistant in the system. Can anyone give me information on when to use or not use the following?
- Current Assigned Group and Current Assigned Analyst
- Current Assignment.Group.Title and Current Assignment.User.Title
- Latest Assignment.Group.Title and Latest Assignment.User.Title
In the beginning, I used 1. Now I am tending to use 3 more often because 1 and 2 don't seem to consistently contain data.
We are using LDSD 7.3. I'm primarily concerned with Incident Management. I'm hoping that Problem and Change processes/data work the same way. Please let me know if this is not the case.