3 Replies Latest reply on Feb 19, 2010 1:30 AM by rec703

    How can I clear the locks on incidents when user has closed but lock has not cleared?

    Rookie

      Using 7.3.1 and have incidents that indicate they are open by another user when the user has closed the incident and has logged off. It appears the lock 'flag' has not been cleared. Is there a way to clear the lock?