2 Replies Latest reply on Jan 16, 2013 1:40 PM by rshultz

    GetBases.exe returned an error code: No source contains valid update files or source list is not configured.(9) (9)

    Henk Hillaert Employee

      My Windows Server 2003 SP2 with LDMS 9.0 on has changed behaviour about a month ago. It used to download both patches and anti-virus definitions succesfully.

       

      Without any reason (at least for me) the anti-virus definitions stop from downloading.  Upgraded the my VMWare workstation from 6.5 to 7.0.1, but that is probably aside this issue.

       

      This is the vaminer.details.log:

       

       

      02/20/2010 09:57:45 INFO  4880:Main Thread : ------------------- Update process started --------------------
      02/20/2010 09:57:45 INFO  4880:Main Thread : Verifying access to site Europe (https://patchemea.landesk.com)
      02/20/2010 09:57:56 INFO  4880:Main Thread : Verification complete
      02/20/2010 09:57:56 INFO  4880:Main Thread : Processing LANDesk Antivirus Updates
      02/20/2010 09:57:56 INFO  4880:Main Thread : Checking for updates...
      02/20/2010 09:57:56 INFO  4880:Main Thread : Downloading files in updates.xml
      02/20/2010 09:57:57 INFO  4880:Main Thread : No updates found.
      02/20/2010 09:57:57 INFO  4880:Main Thread : Updating virus definitions for 9.0: Win
      02/20/2010 10:04:12 INFO  4880:Main Thread : Creating LdBasesInfo.xml...
      02/20/2010 10:04:12 INFO  4880:Main Thread : GetBases.exe returned an error code: No source contains valid update files or source list is not configured.(9) (9)
      02/20/2010 10:04:12 INFO  4880:Main Thread : Completed updating definitions


      This is the getbases.exe.log: ( a few lines removed from 0 % to 57%):

       

      Sat, 20 Feb 2010 09:57:57 --------------- GetBases started ------------------

      Cmdline: C:\Program Files\LANDesk\ManagementSuite\LDLogon\Antivirus8\GetBases.exe /log=C:\Program Files\LANDesk\ManagementSuite\log\GetBases.exe.log /url=https://patchemea.landesk.com/kvirus-8.0/mirror /type=0
      Sat, 20 Feb 2010 09:57:57 0 percent
      Sat, 20 Feb 2010 09:57:57 Running Updater SDK...
      Sat, 20 Feb 2010 09:57:57 urls: https://patchemea.landesk.com/kvirus-8.0/mirror
      Sat, 20 Feb 2010 09:57:57 license key name: 'av.key'. Expiration date: month= 5, day=21, year=2011
      Sat, 20 Feb 2010 09:57:57 Running on server

      Does not use proxy
      Sat, 20 Feb 2010 09:57:57 -- Connection settings ----------------------------------
      Sat, 20 Feb 2010 09:57:57 NetworkTimeout: 60
      Sat, 20 Feb 2010 09:57:57 -- Product settings ----------------------------------
      Sat, 20 Feb 2010 09:57:57 ComponentsToUpdate: KDB;EMU;AH;BSS;ARK;BLST2;Core;Updater
      Sat, 20 Feb 2010 09:57:57 UpdateEnabled: 1
      Sat, 20 Feb 2010 09:57:57 SelfRegion:
      Sat, 20 Feb 2010 09:57:57 PostUpdateCmd:
      Sat, 20 Feb 2010 09:57:57 PrimaryIndexFileName: u0607g.xml
      Sat, 20 Feb 2010 09:57:57 PrimaryIndexRelativeUrlPath: index
      Sat, 20 Feb 2010 09:57:57 TargetPlatform: kernel:i386;user:i386
      Sat, 20 Feb 2010 09:57:57 TargetOS:
      Sat, 20 Feb 2010 09:57:57 BuildIdentifier: 0
      Sat, 20 Feb 2010 09:57:57 -- Directory settings  -------------------------------
      Sat, 20 Feb 2010 09:57:57 TemporaryDir: C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\temp_bases8\kave
      Sat, 20 Feb 2010 09:57:57 BaseFolder: C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\loadbalancing
      Sat, 20 Feb 2010 09:57:57 DskmFolder: C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\dskm
      Sat, 20 Feb 2010 09:57:57 -- Source settings -----------------------------------
      Sat, 20 Feb 2010 09:57:57 MasterAsrvUpdate: 0
      Sat, 20 Feb 2010 09:57:57 TryInet: 0
      Sat, 20 Feb 2010 09:57:57 AsrvUpdate: 0
      Sat, 20 Feb 2010 09:57:57 InetUpdate: 0
      Sat, 20 Feb 2010 09:57:57 UpdateSrvUrls.Urls[0]: http://patchemea.landesk.com/kvirus-8.0/mirror/
      Sat, 20 Feb 2010 09:57:57 -- Retranslation settings ----------------------------
      Sat, 20 Feb 2010 09:57:57 UpdatesRetranslation: 1
      Sat, 20 Feb 2010 09:57:57 RetranslationDirectory: C:\Program Files\LANDesk\ManagementSuite\ldlogon\antivirus8\Win\bases8
      Sat, 20 Feb 2010 09:57:57 TargetPlatform:
      Sat, 20 Feb 2010 09:57:57 TargetOs: Win
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[0]: KDB
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[1]: EMU
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[2]: AH
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[3]: BSS
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[4]: ARK
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[5]: BLST2
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[6]: Core
      Sat, 20 Feb 2010 09:57:57 ComponentsToRetranslate.Keys[7]: Updater
      Sat, 20 Feb 2010 09:57:57 ---------------------------------------------------
      Sat, 20 Feb 2010 09:57:57 Start downloading...
      Sat, 20 Feb 2010 09:59:28 0 percent
      ...... lines removed here......
      Sat, 20 Feb 2010 10:03:09 57 percent
      Sat, 20 Feb 2010 10:03:10 57 percent
      Sat, 20 Feb 2010 10:03:10 57 percent
      Sat, 20 Feb 2010 10:03:10 57 percent
      Sat, 20 Feb 2010 10:03:10 57 percent
      Sat, 20 Feb 2010 10:03:10 57 percent
      Sat, 20 Feb 2010 10:03:11 57 percent
      Sat, 20 Feb 2010 10:04:12 57 percent
      Sat, 20 Feb 2010 10:04:12 100 percent
      Sat, 20 Feb 2010 10:04:12 End downloading.
      Sat, 20 Feb 2010 10:04:12 ERROR: Download failed
      Sat, 20 Feb 2010 10:04:12 ERROR: No source contains valid update files or source list is not configured.(9)
      Sat, 20 Feb 2010 10:04:12 100 percent
      Sat, 20 Feb 2010 10:04:12 ERROR: Updater failed to get files from any specified URL(s)


      Does somebody recognize this problem? The connection between core and download server work fine, proven by all the daily succesfull downloads of patches and patch definitions.

       

      Thanks,

      Henk