A few things to check.
What version of LANDesk?
What is the OS?
What is the file size and version of KLIF.SYS in C:\Windows\System32\Drivers
What are the file versions of AVSERVICE.EXE, LDAV.EXE, etc listed in the AVSERVICE.LOG file?
Has the computer been rebooted after the LANDesk Antivirus installation?
Please post the full AVSERVICE.LOG file.
LANDesk Management Suite 18.104.22.168
XP Pro w/ SP3
KLIF.sys: 191KB, file verison 22.214.171.1248
AVService.exe: 432BK, file version 126.96.36.199
LDAV.exe: 900KB, file version 188.8.131.52
Computer has been reboot several times post install.
avservice.log 114.2 K
Does anyone have any ideas about this?
Should I open a case w/ tech support?