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I can't recreate this, the last update user for anything I do in Web Desk is always the User I'm logged in as. When you say 'services account' do you mean SA? That could be indicative of a problem with your logon policy - is it integrated or explicit?
The services account is the LANDesk_services Active Directory account that our touchpaper services run under.
Nephi was able to help me a bit with this, creating a query that reports on the creation of the closed business object. Doing it this way, my reports work, although it isn't perfect because I do not see calls in resolved status as well as closed. I could report on the resolve business object, but then my my simple process items will not be reported and I am back to square 1. I have thought about adding a resolve action to my simple process, and while that will work going forward, it will not work for all my past data.
Long story short, I can come up with an imperfect solution, but I will need to either change my process and/or change the way I report my data making a hard break in what I am able to trend out. My old data would not show up correctly on my new report, and my new data would not show up correctly on my old report.
I have attached a screen shot of my new query in case someone finds it interesting.
new query.JPG 30.0 K
OK, by changing the touchpaper background service to run under an explicit login using the standard services account rather than the LANDesk_services account, webdesk is now reporting correctly using my standard reports.
Thank you Nephi for your help.