1 Reply Latest reply on Apr 6, 2010 10:04 AM by jjcordero2k2

    PXE-E53 error -- Tangent All-In-One

    Rookie

      LanDesk 8.8 with DOS PE (Ghost)

      Tangent Vita KX All-in-One PC

      RTL8168/8111 Family Gigabit Ethernet Adapter (ven=10EC "Realtek dev=8168 "RTL8168/8111 Family Gigabit Ethernet Adapter" drv="rtend")

       

       

      It appears our brand new series PCs will not PXE Boot. This problem is unique to this model as we are not having problems with our dozen or so different models of HP desktops and laptops. It receives the following error and appears not to recieve an IP when viewed under LD Management:

      • Intel UNDI PXE-2.1 (build 082) Covered Patients... etc
      • Realtek PCI Express Gigabit Ethernet Controller Series v2.25 (090106)
      • Client MAC ADDR: 00 06 EF 09 11 3B  GUID: FFFFFFFF-FFFF-FFFF-FFFF-FFFFFFFFFFF
      • PXE-E53: No Boot Filename received PXEM0F: Exiting PXE ROM error “PXE-E53 No boot file found”.

       

      It appears driver related however I have updated the DOS driver on the server (with the latest provided by the vendor who claims no problems with other PXE customers) following the process described here with no change in the results:

      I have linked below a similar experience someone had with this exact same integrated NIC chip:

      I have also included a post from LanDesk’s Forum as well addressing this however our service is running and the imaging works for all other models:

       

      Any thoughts would be appreciated.

        • 1. Re: PXE-E53 error -- Tangent All-In-One
          Rookie

          UPDATE: So it appears that the GUID with all F's is in part the problem. The TestLog file (DHCPPkt.txt) configured to run at PXE boot records the following:

           

          ----------------------------------------------------------------------
          DHCP Options sent by client:0060EF09113B
          ----------------------------------------------------------------------
               0000  63 82 53 63 35 01 01 37 18 01 02 03 05 06 0B 0C  c‚Sc5..7........  
               0010  0D 0F 10 11 12 2B 36 3C 43 80 81 82 83 84 85 86  .....+6<C€&#129;‚ƒ„…†  
               0020  87 39 02 04 EC 61 11 00 FF FF FF FF FF FF FF FF  ‡9..ìa..ÿÿÿÿÿÿÿÿ  
               0030  FF FF FF FF FF FF FF FF 5D 02 00 00 5E 03 01 02  ÿÿÿÿÿÿÿÿ]...^...  
               0040  01 3C 20 50 58 45 43 6C 69 65 6E 74 3A 41 72 63  .< PXEClient:Arc  
               0050  68 3A 30 30 30 30 30 3A 55 4E 44 49 3A 30 30 32  h:00000:UNDI:002  
               0060  30 30 31 FF 00 00 00 00 00 00 00 00 00 00 00 00  001ÿ............  
               0070  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0080  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0090  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00a0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00b0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00c0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00d0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00e0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00f0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0100  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0110  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0120  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0130  00 00 00 00 00 00 00 00                          ........         


          Magic Cookie   [OK]
          Option  53(0x35) [DHCP Packet Type = DHCPDISCOVER]
          Option  55(0x37) [Parameter Request List = Subnet Mask-1,
                    Unrecognized-2, Router Option-3, Unrecognized-5,
                    Domain Name Server-6, Unrecognized-11, Host Name-12,
                    BootFile Size-13, Domain Name-15, Unrecognized-16,
                    Root Disk Path Name-17, Unrecognized-18, Vendor Specific Info-43,
                    Server Identifier-54, Vendor Class Identifier-60, Boot File Name-67,
                    Vendor NBP-128, Vendor NBP-129, Vendor NBP-130,
                    Vendor NBP-131, Vendor NBP-132, Vendor NBP-133,
                    Vendor NBP-134, Vendor NBP-135, ]
          Option  57(0x39) [Max DHCP Message Size = 1260 octects]
          Option  97(0x61) [GUID = {Type = 00} FFFFFFFFFFFFFFFFFFFFFFFFFFFFFFFF] (!Bad Value!)
          Option  93(0x5d) [System Architecture = (0x0000) IA x86 PC]
          Option  94(0x5e) [Network Device Interface = UNDI Version 2.1]
          Option  60(0x3c) [Vendor Class Identifier = PXEClient:Arch:00000:UNDI:002001]


          ----------------------------------------------------------------------
            PACKET ANALYSIS
          ----------------------------------------------------------------------

          INVALID Client Machine Identifier(GUID) (97,0x61)

          FAILED: Packet does not comply with PXE protocol as specified in
          PXE Specification Version 2.0 due to the errors listed above.

          ----------------------------------------------------------------------
            END OF ANALYSIS
          ----------------------------------------------------------------------

           

          I spoke with the vendor Tangent and they provided a GUID generator that I ran to update the BIOS. This appears to have to have corrected the GUID error in the packet analysis however my original error remains -- "PXE-E53: No boot filename recieved". Below is the latest capture of the packet analysis:

           

          ======================================================================
          04/06/10 09:46:58 : Start of Packet Analysis For Client:0060EF091177
          ======================================================================
          ----------------------------------------------------------------------
          Fixed portion of DHCP Packet sent by client:0060EF091177
          ----------------------------------------------------------------------
               0000  01 01 06 00 F3 09 11 77 00 2E 80 00 00 00 00 00  ....ó..w..€.....  
               0010  00 00 00 00 00 00 00 00 00 00 00 00 00 60 EF 09  .............`ï.  
               0020  11 77 00 00 00 00 00 00 00 00 00 00 00 00 00 00  .w..............  
               0030  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0040  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0050  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0060  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0070  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0080  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0090  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00a0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00b0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00c0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00d0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00e0  00 00 00 00 00 00 00 00 00 00 00 00              ............     

          Op Code                    (op)          1 (0x01) BOOTREQUEST
          Hardware Type              (htype)       1 (0x01) 10Mb Ethernet
          Hardware Address Length    (hlen)        6 (0x06)  
          Hops                       (hops)        0 (0x00)  
          Transaction ID             (xid)         1997605363 (0x771109f3)
          Seconds                    (secs)        11776 (0x2e00)
          Flags                      (flags)       128 (0x0080)
          Client IP Address          (ciaddr)      0.0.0.0
          Your   IP Address          (yiaddr)      0.0.0.0
          Server IP Address          (siaddr)      0.0.0.0
          Relay  IP Address          (giaddr)      0.0.0.0
          Client Ethernet Address    (chaddr)      00-60-ef-09-11-77
          Server Host Name           (sname)       <blank>
          Boot File Name             (file)        <blank>


          ----------------------------------------------------------------------
          DHCP Options sent by client:0060EF091177
          ----------------------------------------------------------------------
               0000  63 82 53 63 35 01 01 37 18 01 02 03 05 06 0B 0C  c‚Sc5..7........  
               0010  0D 0F 10 11 12 2B 36 3C 43 80 81 82 83 84 85 86  .....+6<C€&#129;‚ƒ„…†  
               0020  87 39 02 04 EC 61 11 00 C8 8C 7D 41 C7 2A DF 11  ‡9..ìa..ÈŒ}AÇ*ß.  
               0030  A5 1F DB A1 C3 00 59 31 5D 02 00 00 5E 03 01 02  ¥ Û¡Ã.Y1]...^...  
               0040  01 3C 20 50 58 45 43 6C 69 65 6E 74 3A 41 72 63  .< PXEClient:Arc  
               0050  68 3A 30 30 30 30 30 3A 55 4E 44 49 3A 30 30 32  h:00000:UNDI:002  
               0060  30 30 31 FF 00 00 00 00 00 00 00 00 00 00 00 00  001ÿ............  
               0070  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0080  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0090  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00a0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00b0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00c0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00d0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00e0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               00f0  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0100  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0110  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0120  00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00  ................  
               0130  00 00 00 00 00 00 00 00                          ........         


          Magic Cookie   [OK]
          Option  53(0x35) [DHCP Packet Type = DHCPDISCOVER]
          Option  55(0x37) [Parameter Request List = Subnet Mask-1,
                    Unrecognized-2, Router Option-3, Unrecognized-5,
                    Domain Name Server-6, Unrecognized-11, Host Name-12,
                    BootFile Size-13, Domain Name-15, Unrecognized-16,
                    Root Disk Path Name-17, Unrecognized-18, Vendor Specific Info-43,
                    Server Identifier-54, Vendor Class Identifier-60, Boot File Name-67,
                    Vendor NBP-128, Vendor NBP-129, Vendor NBP-130,
                    Vendor NBP-131, Vendor NBP-132, Vendor NBP-133,
                    Vendor NBP-134, Vendor NBP-135, ]
          Option  57(0x39) [Max DHCP Message Size = 1260 octects]
          Option  97(0x61) [GUID = {Type = 00} C88C7D41C72ADF11A51FDBA1C3005931]
          Option  93(0x5d) [System Architecture = (0x0000) IA x86 PC]
          Option  94(0x5e) [Network Device Interface = UNDI Version 2.1]
          Option  60(0x3c) [Vendor Class Identifier = PXEClient:Arch:00000:UNDI:002001]


          ----------------------------------------------------------------------
            PACKET ANALYSIS
          ----------------------------------------------------------------------


          SUCCESS: Packet complies with PXE protocol as specified in
          PXE Specification  Version 2.0.

          ----------------------------------------------------------------------
            END OF ANALYSIS
          ----------------------------------------------------------------------