3 Replies Latest reply on Mar 22, 2010 7:17 AM by Dawn

    query on reminders

    Rookie

      I'm fairly new to console and have seen quite a few references in the manuals along the lines of "Your system administrator may have created a query to enable you to access your reminders when they activate". Can someone help get me started on this - I'd love to be able for users to see all their O/S reminders

        • 1. Re: query on reminders
          Lara Hellman SupportEmployee

          Hi Dawn,

           

          I'm not familiar with that phrase myself but I think I understand what it's getting at.  The Reminders object in Service Desk is usually hidden from view - its mail purpose is to send notifications to your Users when something happens in the process.  However, it is also possible to create Reminders to get sent in the future - irrespective of where the process is at.

           

          Without being familiar with your requirements it's quite difficult to give you specific advice.  However, creating a query on the reminder object is quite simple, I'd imagine the hard part is working out how to filter it to only show Reminders for a specific User.  If you'd be kind enough to explain your architecture in a bit more detail we'll be able to give you more advice.

           

          Thanks,

           

          Lara

          • 2. Re: query on reminders
            Rookie

            Hi Lara - I'm probably being a bit dense here - what info do you need about our architecture?

            • 3. Re: query on reminders
              Rookie

              Have withdrawn i it's not that important