When I use LDSD, I have a problem, can someone please help me out?
I as a Helpdesk admin, assign an incident to one engineer, and thie engineer resolve the incident and closes it. I have two query reports section: My open incidents and My closed incidents, namely querying the incidents.
Ideally, once resolved this incident should be remove from my open incidents, and appeared in my closed incidents section. However, in practive it is still IN my open incidents with its state being closed.
The attached are the screenshots.
Can someone figure out what is wrong?
Thank you very much~!